Fedex is just an absolute NO NO

This is definitely not the first time. Recently I though of giving FEDEX another shot and use them. I've shipped a box from the USA to Namibia. As always, it takes longer for my shipment to reach me from Windhoek to, well, Windhoek, compared to USA -> UK > JNB. And no, the delay has nothing to do with customs clearance.

So my shipment was sent from Johannesburg last week already, and the current status is, mmmm, lost? I dont know.

The issue here is not about a delay, or as a matter of fact, lost shipment. Its about *********** staff. Just yesterday Fedex operations told me that the shipment will be out "today" (yesterday) and that its at Eros I should wait 15 minutes for an update scan. That was yesterday morning.

Yesterday afternoon, gosh - if I mention everything here I'll write a book. So yesterday afternoon, my package was lost. No one can give you a definite answer - other than my shipment will be out tomorrow - which is, today.

So today my shipment is lost again / still lost. What gets to me is that they will call you back. So I told the guy I doubt that you will call me back, and he promised he will call before 12. As expected, nobody called me.

I just spoke to the guy again, and he se Mr X operations is at the airport. They are searching for my package and that Mr X will call him to inform him of the status of the shipment. So I asked the number of Mr X to give him a call (which I didnt intent to do anyways) but the guy said that I cant call Mr X, because his phone drop into water this weekend. So I asked how will Mr X then call him? Which he responded that Mr X will call him from the clearance office.

So I asked the number for the clearing agent from where Mr X will call him. So he said that calling the clearing agent wont help, because they are in Windhoek, and not at the airport, some 46km away.

So I asked how will Mr X then call from their office. The response was just silence and then non-relevant impatience.

I can go on and on.

Once again, the issue, at the end of the day, is not about the shipment. Its about being held in the dark and treated as a nutcase.

The thing is, I've been so polite, understanding, friendly. Even up to now. Should I be the customer who starts screaming and threatening (which wont help anyways) - no - I'm not going down to that level.

So we can complain till the sun burns out - who cares anyway.

Let this be a lesson for me, once again. Not to make use of Fedex, ever again.