FedEx is falling apart. No service whatsoever.
My package is delayed at customs since Friday 03 Dec. Called on Monday to provide the necessary info for clearance. They assured me it will take 24-48 hours. Well, 48 hours is gone without a single update on my tracking status. Phoned this morning again and was cut off. Tried your Chat line...seems it is tea time. No help whatsoever.
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Replies (3)
Fedex Express's replyOfficial
08 Jan 2020, 11:53Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around the issue . A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order
Regards
Melanie Goolam
Fedex Express's reply08 Jan 2020, 11:53
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around the issue . A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order
Regards
Melanie Goolam
's updateReviewer Update
08 Jan 2020, 14:29Tick, tock, tick tock... Today is the last day to deliver this package. I will also inform Amazon about this. I could just as well have used snail mail... seems it will take another 48 hours...
's update08 Jan 2020, 14:29
Reviewer Update
Tick, tock, tick tock... Today is the last day to deliver this package. I will also inform Amazon about this. I could just as well have used snail mail... seems it will take another 48 hours...
's updateReviewer Update
09 Jan 2020, 09:55I see the package was cleared by customs at JNB yesterday 4:12pm. Why is it with customs AGAIN this morning? You should be DELIVERING this morning. I'm FedUP with this delay. I'm sending a complaint to Amazon and FedEX international. Still waiting for that promised call from Management or AT LEAST keeping the customer informed. At this stage I have to do all the follow up...
's update09 Jan 2020, 09:55
Reviewer Update
I see the package was cleared by customs at JNB yesterday 4:12pm. Why is it with customs AGAIN this morning? You should be DELIVERING this morning. I'm FedUP with this delay. I'm sending a complaint to Amazon and FedEX international. Still waiting for that promised call from Management or AT LEAST keeping the customer informed. At this stage I have to do all the follow up...