MM
Mike M
1 reviews | Active since Jan 2012
14 Sept 2020, 10:40
Fedex is definitely not express.
Express seems to be dishonest. It's so frustrating paying a premium for a premium service but receiving government level service. I was informed this morning that a customs invoice should have been sent to me 8 days ago by Sipho Malindi. Now my parcel is delayed purely because one guy is shirking responsibilities and no one cares enough to make sure staff do their jobs.
Last month my parcel was sent from Jhb to Pta, from Pta to Jhb and even after spending 40 minutes on the phone to make sure that the issue was resolved it was sent from Jhb to Pta once more.
Fedex is no longer the premium courier it used to be.
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Fedex Express's replyOfficial
14 Sept 2020, 10:56Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply14 Sept 2020, 10:56
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
MM
Mike M's updateReviewer Update
14 Sept 2020, 11:24I have been assisted by Mehrun-Nisa, the service is appreciated.
MM
Mike M's update14 Sept 2020, 11:24
Reviewer Update
I have been assisted by Mehrun-Nisa, the service is appreciated.