1 reviews | Active since Dec 2016

07 Feb 2020, 09:05

fedex international shipments

I am shocked at the service I have received from fedex package arrived from USA on the 23.1.2020, been stuck at customs I have received no answers to my emails from numerous agents, I still have not received my package i paid fr a priority service which cost almost as much as the package ..... clearly some staff training needs to be done..... I will add the people working on the help lne have been very helpful and have tried there best .....

0
Replies (2)
Fedex Express
Fedex Express's reply07 Feb 2020, 09:09
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management teal will make contact with you directly to resolve this as soon as possible . I trust this is in order.

Regards
Leigh

's update07 Feb 2020, 15:05
Reviewer Update
good day i received a call from melanie goolam soon after this complaint I can see my parcel has is now in george i still have received no notification of delivery I have sent emails i have called no ans and no response to email ???? what now ???? what the purpose of charging express delivery fees when clearly there is no attention ????