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Richard A
1 reviews | Active since Sept 2010
08 Dec 2021, 18:30
FEDEX INTERNATIONAL SHIPMENT TRACING
This might not be fair on Fedex Express but we have been waiting an inordinate amount of time to receive 3 parcels with absolutely no feedback. Next step is to go as public as possible to get some sort of response as to where or when our parcel will be delivered or even where it is right now. 16 mails and no better off. aNo responses and no one gives a damn about our delivery. I have been told the three parcels are in three different locations China, Belgium and the United Kingdom. All done in in writing from staff at Fedex. Unreal. Fedex used to be so good - not sure we will use them again as a company after this experience. I sympathise with issues in a business but for heavens sake if a client ask for clarity answer them dont just ignore them. We have already sent one package by Courier Man yesterday and if it arrives tomorrow guess who will be getting more business from us.
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Replies (7)
Fedex Express's replyOfficial
08 Dec 2021, 18:56Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Fedex Express's reply08 Dec 2021, 18:56
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
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Richard A's updateReviewer Update
11 Dec 2021, 08:16Still no further than when I wrote this complaint. Its now 11 December 2021 and the 3 parcels have still not been delivered. Original delivery date was 30 November 2021. Heading for a full month since collection. Tracking does not help because I have been told in writing of 3 locations that the goods were that dont even appear on the tracking so I continue to be in the dark about when we can service our clients. Incredible!!!!
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Richard A's update11 Dec 2021, 08:16
Reviewer Update
Still no further than when I wrote this complaint. Its now 11 December 2021 and the 3 parcels have still not been delivered. Original delivery date was 30 November 2021. Heading for a full month since collection. Tracking does not help because I have been told in writing of 3 locations that the goods were that dont even appear on the tracking so I continue to be in the dark about when we can service our clients. Incredible!!!!
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Richard A's updateReviewer Update
14 Dec 2021, 15:56And another day passes and still no joy. After being advised on Saturday last week our goods would be cleared and delivered this week apparently no on knows where they are now. Seriously Fedex surely you must have a system that works......Getting seriously annoyed now.
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Richard A's update14 Dec 2021, 15:56
Reviewer Update
And another day passes and still no joy. After being advised on Saturday last week our goods would be cleared and delivered this week apparently no on knows where they are now. Seriously Fedex surely you must have a system that works......Getting seriously annoyed now.
Fedex Express's replyOfficial
14 Dec 2021, 22:57Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order. Kind Regards Leigh
Fedex Express's reply14 Dec 2021, 22:57
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order. Kind Regards Leigh
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Richard A's updateReviewer Update
15 Dec 2021, 09:32Thanks Leigh but I dont have much faith in these automated replies anymore. A member of "Management " has not contacted me previously and my issue has not been resolved yet. Look at the original pick date and todays date. I hope we will get a refund for the aggravation and lost customers.
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Richard A's update15 Dec 2021, 09:32
Reviewer Update
Thanks Leigh but I dont have much faith in these automated replies anymore. A member of "Management " has not contacted me previously and my issue has not been resolved yet. Look at the original pick date and todays date. I hope we will get a refund for the aggravation and lost customers.
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Richard A's updateReviewer Update
15 Dec 2021, 16:00And another business day reaches its end and still no parcels in site or any information on them being delivered. This delivery has become a farce.
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Richard A's update15 Dec 2021, 16:00
Reviewer Update
And another business day reaches its end and still no parcels in site or any information on them being delivered. This delivery has become a farce.
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Richard A's updateReviewer Update
15 Dec 2021, 16:02Oh and as expected Leigh no one from your team let alone the the management team reached out in any way at all. I dont think I have ever seen such poor client support or service from a company.
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Richard A's update15 Dec 2021, 16:02
Reviewer Update
Oh and as expected Leigh no one from your team let alone the the management team reached out in any way at all. I dont think I have ever seen such poor client support or service from a company.