FEDEX INCOMPETENCE

Comfit is a company that imports External Breast Prostheses and Post Mastectomy bras for breast cancer patients who has lost their breasts to breast cancer.

We import these products from Ireland.

Last year we decided , for the first time, to use Fedex as a Import agent and our shipment landed in South Africa on the 8th December 2020. We did get a quote from Fedex which was correct and therefore we accepted, but when the shipment came into the country FEDEX MADE A MISTAKE ON THE PAPERWORK AND DID NOT PUT THE DUTIES ON although it was correct on their original quote.

On our side, all the paperwork was correct, all the information that should be on the commercial invoices are on the invoices. We have sent the documentation 12 times to 7 different personnel at Fedex, jumped through all the hoops, yet it has been 7 weeks now and we still have not received our shipment and the only answer we get from Fedex when we query this, is that they are monitoring Customs.

Thus far we have communicated with the the following people at Fedex: Leigh Taylor, Nadia Fray, Shannen McPherson, Rosslyn Sulliman, Ingrid Rossouw, Swikelani Baloyi and Gloria Mabunda, but to no avail.

FEDEX IS THE WORST IMPORT/EXPORT COMPANY EVER!!! THE LEVEL OF INCOMPETENCE AT FEDEX IS MIND BOGGLING!!!!!!!