AM
Amber M

1 reviews | Active since Nov 2021

03 Nov 2021, 21:48

FedEx ignores customers. 6 weeks and counting.

1.) Received incorrect waybill 2.) Overpaid in error 3.) Been waiting for a refund for approx 7 weeks 4.) Complete inefficiency and blatantly ignoring any emails in an effort to receive a refund. 5.) Countless emails are ignored, phones just ring or phone numbers don’t exist, call centre agents are unable to communicate with colleagues in head office as they don’t get replies either. 6.) THREE DIFFERENT women at head office (who are supposedly in charge) ignore emails for refund for weeks on end. SHOCKING SHOCKING DISREGARD FOR THE CUSTOMER. Ps. THEY STILL HAVEN’T REFUNDED THE MONEY.

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Replies (1)
Fedex Express
Fedex Express's reply03 Nov 2021, 21:50
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Kind regards Leigh