Fedex has not delivered my package

I am writing to express my dissatisfaction regarding a package I expected to receive but has not been delivered, despite payment being completed.

Here are the details of the shipment for your reference:

Tracking Number: [***] Date of Payment: [15 November (Because you credit card link does not work)]

According to the tracking information, the package was supposed to arrive on [14 November 2024], but as of today, it has not been delivered. This delay has caused significant inconvenience, as the package contains shoes for a wedding happening this coming weekend.

I went onto you site and it gave me an EFT option, which I used and emailed the proof of payment to the address mentioned in Shudufhadzo's email. Shudufhadzo was able to contact me about information he needed in order to deliver the package prior to me making the payment, all of a sudden he has vanished and non of the emails are being responded to nor can you reach anyone by phone.