FEDEX GOING THE EXTRA MILE

My passport was collected from VFS Brooklyn 2 September 2021 and was supposed to have been delivered to me either on the same day or 3 September 2021, but was delivered to the wrong branch that did not do deliveries to my area. As I am leaving 23 September 2021 for 2 months overseas, I was in panic mode as no one could trace my passport and there was no record of my passport being collected as no one had a tracking number. I called FedEx Tracking and spoke to Geraldine & Kummie, Durban office and eventually to Brenda Manamela, Johannesburg Office. I wish to thank them, especially Brenda who called back when she said she would and kept me updated and reassured that my passport would be found and delivered to me. They went above and beyond what was expected of them. My passport was eventually found and Brenda called back to inform me as to where it was and when it was to be delivered. Thank you for actually doing what you said you would do and going the extra mile. Your service and efforts are sincerely appreciated. Caron