Fedex failing systems and lack of training and leadership

Fedex ships in no time, but once your shipment arrives in South Africa, the system fails terribly. Firstly its a total hit and miss for the clearance department to read the description of your goods, and match it up to the relevant tariff. Then it takes about a week to get your invoice and details uploaded, only to then realize they never sent you clearing instructions. And then a further delay, to realize that you actually have an account and release does not need to have another delay because the details you supp**** the week before does not show on the system. If you can use another company with a functional system, you could have a much faster and smoother experience, for example UPS. Fedex is terrible at communication and their system needs a total overhaul. The need for employee training can only be a reflection of the lack if leadership in South Africa. Management does not seem to be involved or care to respond. Big companies sadly get away with incompetence.