MB
Mary B
1 reviews | Active since Jul 2011
20 Jul 2020, 11:39
Fedex Failing
Since lockdown it seems Fedex are just not operating. This is the second shipment for which we haven't received a VAT invoice and can therefore not get released. All mails sent via their website get no answers. Calls to their call centre don't get answered. I have now told our supplier in Taiwan to never use them again and will be telling all our overseas suppliers the same!
Helpful (0)
Replies (3)0
Replies (3)
Fedex Express's replyOfficial
20 Jul 2020, 12:16Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Best regards,
Fedex Express's reply20 Jul 2020, 12:16
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Best regards,
MB
Mary B's updateReviewer Update
20 Jul 2020, 16:07Thanks for getting back to us. There's clearly a problem as your emails are not coming through to us but we can email you. Your call centre needs immediate attention - no reply. I finally got the invoice sent to my gmail account and received it. Hopefully the parcel is released post haste.
MB
Mary B's update20 Jul 2020, 16:07
Reviewer Update
Thanks for getting back to us. There's clearly a problem as your emails are not coming through to us but we can email you. Your call centre needs immediate attention - no reply. I finally got the invoice sent to my gmail account and received it. Hopefully the parcel is released post haste.
Fedex Express's replyOfficial
30 Jun 2021, 13:04Thank you for your patience, we are closing the case. Should you require additional assistance please do not hesitate to contact FedEx on ***
Best regards,
Fedex Express's reply30 Jun 2021, 13:04
Official
Thank you for your patience, we are closing the case. Should you require additional assistance please do not hesitate to contact FedEx on ***
Best regards,