HK
Hein K
1 reviews | Active since Mar 2009
20 Oct 2021, 09:56
FEDEX FAIL
Fedex, prompt to invoice for customs and handling, but I have to chase them to learn of a hijacked courier van a week after the incident. Informes me that charges are refunded without having my bank account details. Requests me to mail fedex with enquiries about claiming my losses. Of course I am not amused when a Fedex employee emails me to email Fedex. Should I accept this level of service?
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Fedex Express's replyOfficial
20 Oct 2021, 10:16Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Valdemiro Macome
Valdemiro Macome
Fedex Express's reply20 Oct 2021, 10:16
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Valdemiro Macome
Valdemiro Macome