FedEx Express - Yet again, USELESS!

I have never in my life, come across a courier services provider, as *********** as FedEx. The way they handle international shipments, is useless. The offer zero notification, that shipments arrive into the country, nor are they able to resolve billing queries, when errors are made to invoicing calculations. I have been waiting a solid week, to have my shipment released, and an invoice amended. I have called their call center, numerous times, and exchanged countless emails, but yet, I'm still waiting!

I'm not sure what more can be done, but it seems, all of FedEx's customer service staff, never take the initiative to do their jobs correctly, nor do I believe, that the system they have in place, are adequate, to manage international shipments, coming into South Africa.

Take my word for it! Rather make use of UPS, as your service provides, since they are seriously customer service driven, and they have NEVER let me down, as FedEx ALWAYS does!