1 reviews | Active since Dec 2016
Fedex Express - Worst Courier company in South Africa! Why are they subcontracted by UPS/AMAZON UK??????
<p>On 25 November 2016 I ordered 2 cds and one dvd as Christmas presents from Amazon UK as I have been using Amazon UK for years I always choose the fast express courier delivery - I pay a bit more, but the goods always arrive within the stipulated time frame of 3-5 days. Not this time... even though I paid more for shipping (more than the goods) it has been a nightmare. Amazon UK sent a UPS tracking number and after two weeks of non delivery we eventually found out UPS had subcontracted FEDEX to deliver here in South Africa...why? (and a seperate different tracking number) I eventually got an email from Chrissan at Fedex requesting proof that the goods were valued less than R1000 - all sent. Then she basically said was the package was stuck in Customs since 5 December 2015 and there was nothing further she could do until customs contacted her.!!!! Talk about Customer Service!!! I contacted Amazon UK and UPS to complain as I am not an importer merely buying gifts on Amazon UK as I have done for many MANY years and previously if customs required I.D. etc UPS fast tracked the items that were paid for using express courier delivery. Not Fedex. I have an email trail from Fedex to Amazon UK to UPS -and still now 4 weeks later no goods. I do understand Customs issues and busy time of year etc (all according to Chrissan) but the lack of willingness to do anything to help the customer is shocking!!! Surely a Courier company as big as Fedex should have direct access with Customs especially for non importer goods.... Amazon uk HAS been incredible also shocked at non delivery and offered to replace my items. Thanks Fedex and Customs South Africa for ruining my Christmas!!! I surely hope UPS and Amazon UK will take cognisance of my complaint!</p>
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Thank you Nicky from Fedex Express for YOUR intervention and communication -One email/call from you the day after my review on Hello Peter and the parcel was released, and delivered today. Its highly unfortunate that I first had to post a review on social media before any action was taken. I would like to thank you personally for taking action - however I still feel slightly aggrieved at all the miscommunication and amount of money spent for express delivery. I am changing my star rating only because of Nicky's personal intervention.
Thank you Nicky from Fedex Express for YOUR intervention and communication -One email/call from you the day after my review on Hello Peter and the parcel was released, and delivered today. Its highly unfortunate that I first had to post a review on social media before any action was taken. I would like to thank you personally for taking action - however I still feel slightly aggrieved at all the miscommunication and amount of money spent for express delivery. I am changing my star rating only because of Nicky's personal intervention.