kK
klauen K

1 reviews | Active since Sept 2020

19 Sept 2020, 09:46

Fedex Express-=-Support_phone_Number-+1*8*4*4__4^.2-O-O''O..6-7_-

I honestly dont know why it takes so long to clear goods with customs but my biggest concern now is that FedEx does not communicate anything I had to call them and ask why my parcel has not been delivered, I had my documents ready and still had to call them and ask who I send them to the person that assisting me is honestly bad with communicating she either doesnt reply emails or takes forever to reply, and to me that is bad service. It's been 5 days since I emailed documents I have no feed back from her when I call in no body knows anything it's honestly frustrating and feel like the lack of communication is slowing down the process, the lady I spoke to today thinks my documents were handed in only today when I sent them 5 days ago. I just want to be communicated how far this clearing is how much longer must I wait.

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Replies (1)
Fedex Express
Fedex Express's reply19 Sept 2020, 09:51
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue.  A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in orde