HE
Henno E
1 reviews | Active since Sept 2012
16 Nov 2021, 05:28
FedEx Express SA UNWORKABLE
FedEx Express SA is pathetic. I had an international parcel sent to me on 4Nov, which is still stuck in customs. On 7Nov they phoned me about importers-code/ID, which I provided. Then the parcel tracking details indicated by 8Nov that the parcel cleared customs. By 9Nov there was an indication about a delay. I phoned on 9Nov, and again on 10,11,12Nov in which they constantly told me that they do not know the reason for the hold-up. By 13Nov I received an invoice for payment and I requested a link for credit card payment. Still no link... Please FedEx - wake up!
Helpful (0)
Replies (5)0
Replies (5)
Fedex Express's replyOfficial
16 Nov 2021, 08:01Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards
Brenda
Regards
Brenda
Best regards,
Fedex Express's reply16 Nov 2021, 08:01
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards
Brenda
Regards
Brenda
Best regards,
HE
Henno E's updateReviewer Update
16 Nov 2021, 13:30Thank you for the prompt response. I received a link after your response and made payment. Please check if you did receive the payment as I'm worried that the parcel might be returned to the sender, after the long wait. It's a pity that one had to take drastic steps to get service from you, but thank you in advance for your effort to resolve the issue.
HE
Henno E's update16 Nov 2021, 13:30
Reviewer Update
Thank you for the prompt response. I received a link after your response and made payment. Please check if you did receive the payment as I'm worried that the parcel might be returned to the sender, after the long wait. It's a pity that one had to take drastic steps to get service from you, but thank you in advance for your effort to resolve the issue.
Fedex Express's replyOfficial
16 Nov 2021, 21:57Thank you we will check
Best regards,
Fedex Express's reply16 Nov 2021, 21:57
Official
Thank you we will check
Best regards,
HE
Henno E's updateReviewer Update
18 Nov 2021, 10:06I received my parcel. Thank you very much for the action taken to resolve this matter.
HE
Henno E's update18 Nov 2021, 10:06
Reviewer Update
I received my parcel. Thank you very much for the action taken to resolve this matter.
Fedex Express's replyOfficial
24 Dec 2021, 15:25Good day Henno.
It is our absolute pleasure.
Regards
Valdemiro Macome
It is our absolute pleasure.
Regards
Valdemiro Macome
Best regards,
Fedex Express's reply24 Dec 2021, 15:25
Official
Good day Henno.
It is our absolute pleasure.
Regards
Valdemiro Macome
It is our absolute pleasure.
Regards
Valdemiro Macome
Best regards,