RM
Riette M

1 reviews | Active since Feb 2024

20 Feb 2024, 09:26

FedEx Express refuse to deliver goods and destroy same

FedEx Express destroyed goods I purchased and settled in full. FedEx Express demanded that I pay import duties and taxes which are due by the Importer of the relevant goods, and when I refused to settle the taxes and duties (which I am neither contractually nor legally liable for) FedEx Express refused to deliver the goods and opted to destroy it, rather than demanding payment from the liable party. Ouma Selebogo and Angela Selota from FedEx Express was unwilling to assist and/or listen to reason.

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Replies (1)
Fedex Express
Fedex Express's reply20 Feb 2024, 14:42
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you to resolve this as soon as possible. I trust this is in order. RegardsResolution desk