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Sean C
1 reviews | Active since Feb 2018
13 Aug 2020, 18:30
Fedex Express - Really??
A business in the USA shipped a package to me via Fedex Express on 09/07/2020. Waybill *** The package had not been received by 20/07/2020, so I sent an email requesting the reason for non delivery. Fedex responded by requesting ID number or importers code for customs clearance. I supp**** this information to them via email. Keamogetswe Mphahlele | Customer Care Representative, Africa | FedEx Express, acknowledged receipt of the importers code 4 days later. It is now 13/08/2020, the tracking site still says I need to supply my importers code, and I am still awaiting delivery of this package. Fedex express - 34 days and counting. Pathetic service All documentation is available, if only I could upload it here.
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Fedex Express's replyOfficial
13 Aug 2020, 21:18Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Best regards,
Fedex Express's reply13 Aug 2020, 21:18
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Best regards,