cF
craig F

1 reviews | Active since Dec 2012

20 Nov 2020, 09:28

Fedex Express re-branding

Its a pity this site does not have a zero star rating. 1 Star means that there was some semblance of service. Fedex Expres should be rebranded to Fedex Wait Patiently. 6 months multiple calls and still waiting for delivery of package.

0
Replies (5)
Fedex Express
Fedex Express's reply20 Nov 2020, 09:53
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue.  A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.

Regards,
Melanie

Best regards,

cF
craig F's update20 Nov 2020, 15:09
Reviewer Update
And what would you say if I said no its not in order?

As there is nothing I can but accept your incompetence and have no other choice but to wait for you to resolve!
cF
craig F's update26 Nov 2020, 12:10
Reviewer Update
26 November 2020 and no response. Have to be impressed by your rapid response
cF
craig F's update30 Nov 2020, 11:55
Reviewer Update
30/11/2020 Am I being unreasonable to expect a short time to investigate be a day or 2 not 10 days?
Fedex Express
Fedex Express's reply11 Jun 2021, 12:29
Official
Thank you for your patience, we are closing the case. Should you require additional assistance please do not hesitate to contact FedEx on ***

Best regards,