DB
Deepa B
1 reviews | Active since Jun 2020
07 Jan 2021, 10:09
Fedex Express Poor Customer Service
Poor customer service from FedEx on an international package. Customs duty incorrectly calculated. Lack of communication ie) response to emails and query resolution. Finally invoice paid and proof of payment sent through. No response in 24 hours. Shocking service. No sense of urgency. Wont recommend this courier service be used.
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Replies (2)0
Replies (2)
Fedex Express's replyOfficial
07 Jan 2021, 10:26Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards
Brenda
Regards
Brenda
Fedex Express's reply07 Jan 2021, 10:26
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards
Brenda
Regards
Brenda
DB
Deepa B's updateReviewer Update
07 Jan 2021, 11:05Hello,
Given the fact that I had to personally call this morning to follow up on my proof of payment and package delivery. I have now been informed the package is released for delivery, and since my area is out of time window today, I’ll receive it tomorrow.
Once again goes to show, no exception made to go the extra mile to ensure customer satisfaction.
Need I say more?
Regards,
Deepa
Given the fact that I had to personally call this morning to follow up on my proof of payment and package delivery. I have now been informed the package is released for delivery, and since my area is out of time window today, I’ll receive it tomorrow.
Once again goes to show, no exception made to go the extra mile to ensure customer satisfaction.
Need I say more?
Regards,
Deepa
DB
Deepa B's update07 Jan 2021, 11:05
Reviewer Update
Hello,
Given the fact that I had to personally call this morning to follow up on my proof of payment and package delivery. I have now been informed the package is released for delivery, and since my area is out of time window today, I’ll receive it tomorrow.
Once again goes to show, no exception made to go the extra mile to ensure customer satisfaction.
Need I say more?
Regards,
Deepa
Given the fact that I had to personally call this morning to follow up on my proof of payment and package delivery. I have now been informed the package is released for delivery, and since my area is out of time window today, I’ll receive it tomorrow.
Once again goes to show, no exception made to go the extra mile to ensure customer satisfaction.
Need I say more?
Regards,
Deepa