FedEx Express poor customer experience and service

Tracking ID: ***

Package coming from Malayasia has the update Clearance Delay. The only mail I received was from Fedex updates. But it does not contain a link or method on how to provide the outstanding information? I did receive multiple calls last week from agents stating that they are from Fedex even a cellphone number. Which is strange as all these calls came before the package left the origin country. The numbers are: - *** - *** - ***

They all requested my ID number over the phone as well as further details, which I did not provide incase it was a ****. As from dealing with packages coming from DHL all comms were over email and any information provided was online via their secure website.

I phoned in today to confirm how FedEx requires this information and the agent on the phone was very rude and said they are not DHL we do not do it that way. "We phone and request what is needed, otherwise your package will be returned if you do not comply". She could not even give me the number the customs agents will use to contact me as on the website the only official number for Fedex SA is ***

Based on the *** number I phoned in and gave what was required over the phone and the agents said it will take 2-3 days for the next update. Which again is very unusual and long.

I am not getting any real assiatnce from the agents or chat support from fedex, so I am not sure what the outcome of my package will be and if I will receive it.

This will be my first and last time using Fedex for any parcels. They are very unprofessional and are not able to provide clear information when needed