LH
Lorretta H
1 reviews | Active since Mar 2019
28 Aug 2019, 13:57
FEDEX EXPRESS NIGHTMARE
I am expecting a parcel which was send from Europe on the 7th of August. My package was pre-cleared. THE PERSON WHO DID THE PRE-CLEARANCE USED THE WRONG TARIFF HEADING. Customs flagged by shipment, and 21 days later I still don't have my parcel or any other answer but "we've marked your query as urgent"... WORST POSSIBLE CUSTOMER SERVICE EVER. I will not use Fedex again.
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Replies (2)
Fedex Express's replyOfficial
28 Aug 2019, 14:05 Hello Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Leigh/
Regards,
Leigh/
Fedex Express's reply28 Aug 2019, 14:05
Official
Hello Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Leigh/
Regards,
Leigh/
LH
Lorretta H's updateReviewer Update
19 Sept 2019, 10:30Dear Leigh from Fedex
Right after I posted about my experience with Fedex on HelloPeter you phoned me and said I should give you a chance to sort out the problem. Guess what, 22 days after my message and your phone call my parcel is still with customs and not released. I copy you in every email I sent to Fedex. No acknowledgement. No feedback. Just another customer, unhappy, no parcel, no clearance, no release, no feedback and lots of irritations. To top it all off, the lady who worked with my clearance issue left the company yesterday. No word from the person taking over from her although he has also been copied in every email since the 28th of August. WHY FEDEX? WHY?
Right after I posted about my experience with Fedex on HelloPeter you phoned me and said I should give you a chance to sort out the problem. Guess what, 22 days after my message and your phone call my parcel is still with customs and not released. I copy you in every email I sent to Fedex. No acknowledgement. No feedback. Just another customer, unhappy, no parcel, no clearance, no release, no feedback and lots of irritations. To top it all off, the lady who worked with my clearance issue left the company yesterday. No word from the person taking over from her although he has also been copied in every email since the 28th of August. WHY FEDEX? WHY?
LH
Lorretta H's update19 Sept 2019, 10:30
Reviewer Update
Dear Leigh from Fedex
Right after I posted about my experience with Fedex on HelloPeter you phoned me and said I should give you a chance to sort out the problem. Guess what, 22 days after my message and your phone call my parcel is still with customs and not released. I copy you in every email I sent to Fedex. No acknowledgement. No feedback. Just another customer, unhappy, no parcel, no clearance, no release, no feedback and lots of irritations. To top it all off, the lady who worked with my clearance issue left the company yesterday. No word from the person taking over from her although he has also been copied in every email since the 28th of August. WHY FEDEX? WHY?
Right after I posted about my experience with Fedex on HelloPeter you phoned me and said I should give you a chance to sort out the problem. Guess what, 22 days after my message and your phone call my parcel is still with customs and not released. I copy you in every email I sent to Fedex. No acknowledgement. No feedback. Just another customer, unhappy, no parcel, no clearance, no release, no feedback and lots of irritations. To top it all off, the lady who worked with my clearance issue left the company yesterday. No word from the person taking over from her although he has also been copied in every email since the 28th of August. WHY FEDEX? WHY?