FEDEX EXPRESS is the worse courier company

<p>I app**** for a holiday visa through a company called TLS Contact at their Pretoria branch on the 17th of April 2018. I live in Limpopo and opted to have my passport sent back to me via courier. FEDEX EXPRESS is the courier that TLS Contact make use of. On the 2nd of May 2018 the British Embassy sent me an email saying my passport had been sent back to the branch I had submitted it to. Then on the 3rd of May 2018 FEDEX collected it. I started calling the only number that I'm allowed to call to inquire where my passport is, a number in the UK. I called on the 4th fo May 2018. I was told it had been sent. I knew it had been sent as the email stated so. Finally, on Thursday the 10th of May 2018 did someone from TLS Contact tell me that its missing. FEDEX collected it but its missing. And my passport is the only one in the batch to have gone missing! I am supposed to go to the UK on holiday with my husband for his birthday. As it stands, I'm not. As it stands I will have to attempt getting an emergency passport at Home Affairs and then? FEDEX you cannot replace what you have lost of mine - you have taken away a holiday with my husband! FEDEX I have never had such horrific service from a courier company. *UPDATE* I have just had a call from Manager Operations - Pretoria to let me know that FEDEX have officially LOST my passport and that they are not liable for my loss?????????? All in day's inefficiency then??? FEDEX EXPRESS you are the worst courier company in the world!!!!!!</p>