Fedex Express Headache

Reference Tracking Number: *** I picked up that the duties on my invoice were incorrect. I raised a query with Nande Tiso who told me that the invoice was correct. After sending her excerpts from the importers handbook and explaining why it was incorrect she passed the query on to Wayne Snyman.

Wayne refused to correct the invoice stating that the invoice he had was not endorsed. I sent Wayne the endorsed invoice which he rejected and stated that the FedEx invoice needed to be endorsed. I spoke to other clearing agents and this is not a requirement, the endorsed invoice does suffice so why he is not accepting it?

I spoke to the supplier of the goods and they stated that there is no place to add the endor*****t on the FedEx system.

Where we stand now is that Wayne from FedEx wants an endor*****t on a FedEx invoice even though it is not possible to add one. He is also not willing to accept an endorsed invoice. Please advise how do we move forward as I really do need my goods.

I requested for him to transfer this query to management, which he eventually did. He sent it to Sophie Nkhabelane. After reading a few FedEx reviews on HelloPeter where this person's name has come up, I seem to rather be better off writing a complaint on HelloPeter.

I am not prepared to fill in refund documents as I have refund requests from 2 years ago that are still outstanding.