Fedex Express FAILED AGAIN AFTER APOLOGY

This is the second complaint I am now making about my non delivered shipments. This time, Melanie who responds to all the complaints is also completely ignoring me. At first she promised to assist but now she doesn't even respond to my emails. She had assured me I would be updated but now another full week has gone by and she won't respond to any of my requests for updates. Be careful of FedEx. They charge you alot of money to ship with them internationally and they don't deliver your items. I am now officially waiting for 2 shipments for 3 months. Both shipments arrived in the country in July. Its just sitting in the warehouse as per the tracking number. Rather go with DHL. Do not use these guys AT ALL. I will now be sending them a lawyers letter. The Post Office is a safer bet than these guys and I never thought I'd say that. MELANIE GOOLAM who is the SUPPOSED team leader of Customer Care is completely inept. I can understand why Zirina Brown and Charlene Potgieter don't even bother responding to her email when she CC'd asking Zirina for an update on the whereabouts of my parcels. Melanie is by no means a team leader. She is a weak, pre programmed auto filling apologizing robot who would probably be better suited for work as an employee of Home Affairs. I can't believe Fedex actually pays this woman and her "TEAM" salaries in handling customers. She should be ashamed of herself. Fedex South Africa is COMLLETELY USELESS. Just look at the amount of complaints that come through for this company. You should all be ashamed of yourselves.

DISGUSTING!!!!