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Edward G

1 reviews | Active since Sept 2020

09 Sept 2020, 15:13

Fedex Express

I purchased a book which was shipped just before the lockdown. I have not heard a word from Fedex since though it shows that it is in jhb. I have been calling them and sending emails but nothing is happening. I am disappointed with their service.

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Replies (3)
Fedex Express
Fedex Express's reply09 Sept 2020, 15:38
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue.  A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie

Best regards,

EG
Edward G's update15 Sept 2020, 08:54
Reviewer Update
Dear Melanie it is now more than 7 days since you promised to get back to me. I have not heard anything from you. Does this mean that all Fedex employee are the same or poor service delivery and lying to customer a culture and nature of fedex?
Fedex Express
Fedex Express's reply11 Jun 2021, 15:18
Official
Thank you for your patience, we are closing the case. Should you require additional assistance please do not hesitate to contact FedEx on ***

Best regards,