FeDex Express

FeDex sent me an email regarding a parcel I was expecting so that I pay for import duties and i paid however it turned out the parcel did not belong to me but to someone that works in the same company as me and was delivered. When I called to find out about I was told the package indeed belonged to my colleague and it’s not what I had ordered. What I didn’t understand was how they had my details including my Id number on the invoice they sent and my company name whereas the package details I received did not belong to me. I believe they received my package and probably stole it with that said I requested that they refund me my import duties money and I have been since waiting and following up they told me their finance offices are in India therefore they are struggling to trace the payment I made therefore should provide my card number which I don’t understand as I have already provided them with my bank statement which shows the mine I paid as per their invoice that was done by a (Mamello Motloung) and I have been communicating with a ( Lucean Simmers). This happened in April and til this day I have not been refunded and I am not getting any response or feedback either way I just want my money nothing else. Also find out what happened to my package.

Please can you kindly refund my money.

Thank you