Fedex

BLAH BLAH BLAH BULL**** BULL**** BULL****

You are missing the point. Fedex dropped the ball the minute they picked up the package in Spain. You are couriers and clearing agents. You should know what is required by customs. That is what we pay you for. I am simply a customer, you are the experts. The fact that I had to chase around doing what effectively was your job is why I am saying that Fedex is useless. Please explain why, in the past, similar shipments, from the same supplier, paid for in the same way have never encountered these problems. You will see that even the suppliers email made a point of the fact that they have never had to supply these documents for customers in South Africa before. Your comment that customs requested the documents is disingenuous, you should have ensured that all the required documents were in place when Fedex Spain collected the package, Fedex did not do their job. In fact you did it so badly that I am now requesting a refund of any and all charges from Fedex related to this shipment. Obviously I am responsible for the import VAT. While you are ducking and diving, you might want to look at the following. Your switchboard number has a voice message that says this number does not exist, every 3rd or 4th time you dial it. If you do get through to the switchboard, it is almost guaranteed that you will be cut off before you get to speak to the person you want to. If you don't get cut off, the extension invariably doesn't get answered, or the person is in a meeting. What are the meetings about.?How to improve to improve customer service? Well, here a hint. DO WHAT WE PAY YOU FOR, AND ANSWER THE PHONES. You will be amazed what a difference that will make. When you refund me the Fedex charges, throw in an extra R200 for the time I wasted on my cell phone trying to find an intelligent life form on the other end.

That will be a miracle, because it is impossible to get them on the phone. Looking forward to it