LW
LOURENS W
1 reviews | Active since Jul 2011
24 Nov 2020, 17:51
FedEx - Double shame. This is beyond poor!
What can I say. I posted this complaint before in June 2020. I have still not received my refund.
I made a duplicate on a parcel for clearing fees on 23 march 2020. I notified FedEx (Zirina Brown) of this error on 23 March and requested a refund. She requested bank letter confirming my bank details. This was sent on 25 March 2020). Since then I have had no response from FedEx regarding my refund - despite many e-mails and unanswered phone calls. Please refer ***/ HAWB **********71. Please stop hiding behind the Lock down and refund me my money!!
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Fedex Express's replyOfficial
25 Nov 2020, 12:45Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply25 Nov 2020, 12:45
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie