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Nobantu

1 reviews | Active since Apr 2025

06 May 2025, 10:21

Fedex double charged me for my shein order

I am extremely disappointed with the service I received from FedEx. I was charged twice for the same shipment – once during the initial payment and again upon delivery. Despite contacting for assistance, I have not received a satisfactory explanation or refund.

This experience has been frustrating, inconvenient, and shows a complete lack of regard for customers. I trusted FedEx to handle my parcel professionally, but instead, I was left feeling ****med.

I am now forced to escalate the matter publicly in hopes of finally receiving proper support and a refund. I expect FedEx to take accountability and resolve this issue promptly.

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Replies (2)
Fedex Express
Fedex Express's reply06 May 2025, 11:52
Official
Dear valued client, 

Thank you for sharing your experience with FedEx. 

We truly value your feedback.
Please allow us some time to investigate the matter thoroughly.
A member of our resolution team will reach out to assist in resolving this issue.
We appreciate your patience and understanding.
Best regards,Resolution Desk
N
Nobantu's update26 May 2025, 09:09
Reviewer Update
I initially filed a complaint with FedEx on the 6th of May 2025 regarding a double payment of R699.90 for a shipment. I was told to submit all supporting documents, which I did immediately, including proof of payment, ID, and banking details. Despite multiple follow-ups, I still have not received my refund. I was recently told the accounts department is "trying to locate the payment," almost a month later. This delay is completely unacceptable and shows a lack of urgency and accountability from FedEx. I expected better service and transparency from a global logistics company. Please resolve this matter urgently. I am beyond disappointed.