JO
Johann O

1 reviews | Active since Jul 2016

01 Dec 2017, 10:59

Fedex dont pitch on delivery date. The drops of my credit card without me signing

Mr D used fedex to deliver my FNB credit card. They confirmed for the 27th and then the 28th but never pitched. I had to phone between both fedex and mr D to find out on the 1st of december that the card was droped of the 30th of November. They alowed someone els to sign for my credit card. This person that they confirmed was not even at work the 30th. The card was delivered the 29 th which i had to confirm myself. Fedex was going to give me feedback in a half hour when i was stil trying to find out where my card was but never came back toe me.

0
Replies (2)
Fedex Express
Fedex Express's reply01 Dec 2017, 11:05
Official

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,
Tamryn Collinge

JO
Johann O's update06 Dec 2017, 08:25
Reviewer Update
Quick respons from fedex side with apologies and a solution. The problem was solved the same day. Thanks