VM
Veronica M
1 reviews | Active since Jun 2020
18 Aug 2020, 13:43
Fedex - don't even deserve 1 star
I wish there was a way to actually give them no stars. My parcel has been with Fedex for 7 weeks now. I have called and mailed, it has supposedly been prioritised on 3 international systems and still nothing. When I do speak to them, which is not often as all numbers just ring, no reply. I get told its been held by customers for inspection, since 6 july. Surely you have a working relationship with customs to try and resolve issues like this. It is stock that I could of sold 5 times over. When they reply to my mail - its always we working on it, we escalating it etc. I am open to any suggestions to try and get my stock delivered - PLEASE!!!
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Replies (2)
Fedex Express's replyOfficial
18 Aug 2020, 13:53Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Brenda
Regards,
Brenda
Fedex Express's reply18 Aug 2020, 13:53
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Brenda
Regards,
Brenda
VM
Veronica M's updateReviewer Update
27 Aug 2020, 17:23We are now 8 weeks in and still Fedex has not delivered our parcel. Straight after my first reveiw we got a mail requesting documents, which we provided within a few hours. Until today we have no follow up, no email explaining what is going on. I request an update every few days and copy in about 8 staff members of which a few are managers. Absolutely shocking service - if managers have this kind of work ethics, how can anybody they work with have any higher ethics
VM
Veronica M's update27 Aug 2020, 17:23
Reviewer Update
We are now 8 weeks in and still Fedex has not delivered our parcel. Straight after my first reveiw we got a mail requesting documents, which we provided within a few hours. Until today we have no follow up, no email explaining what is going on. I request an update every few days and copy in about 8 staff members of which a few are managers. Absolutely shocking service - if managers have this kind of work ethics, how can anybody they work with have any higher ethics