Fedex - don't contact you and don't deliver

We ordered a product from [URL Removed] for which we asked standard delivery. [URL Removed] promised that the item should be with us within 1 - 3 days. On the third day we contacted Fedex to ask whether they had a contact number. They commented that the parcel was due on the next dispatch. At the end of the following business day we contacted fedex (as directed by supaswift, the tracking website designated by [URL Removed] to enquire as to why the item had not reached us, as the website noted that the incorrect address had been given - this is not true, as we live in a new development, therefore the address is correct, but not available on most of the standard GPS systems. We then instructed them to call us - gave a specific instruction NOT to dispatch the item without phoning us -- before coming to deliver the item. Another business day has passed and the website for fedex states that the resident was not home - NOT TRUE, we were here the whole day, we just weren't contacted by fedex at all, despite a specific instruction to do so.<br> <br> Fedex, if you are not interested in delivering the parcel, please inform [URL Removed] to make arrangements with another company to do so.