FedEX doesn't follow up

I wish I didn't have to write this review but I am highly disappointed with this company's service. I've been extremely patient following up on my order since last year October (2020). Not once did I lose my temper with them because I understand that it's tough working in sales and that some things are out of their control, and I still had hope that I would eventually get my order regardless of how long it took. It now looks like I won't be getting it and I am very upset because I've been consistently and patiently following up on my order and I've been told that it's waiting to be released at the airport and that I should check on it a week or so later. I had already paid R400 for it to be released from customs and I only found out that I had to pay when I phoned them. So when I phoned to follow up on my order about a week or two ago, I was told that my package has been at the warehouse for over 100 days and it costs R10 a day to keep it there, meaning I'll have to pay over R1000 just to retrieve it. Bare in mind that I've spent so much money buying the item, paying for customs and phoning. Paying for it's release from the warehouse will cost almost as much as buying the package. If my package has been at customs for over R100 days, how come no one sent me an email or phoned me to inform me, on the first day. This is a **** plain and simple