Fedex do not keep promises and do not care about the customer

My package was supposed to be deliver on Monday 27/07/2020. It did not arrive. The tracking system was last updated when my package left Dubai at 03:35 on 27/07/2020 so I do not know where the package is. I tried the braindead robot on the web to no availAfter a lot of time I found the contact number. The options are of such a nature that they try and get their robot to answer the questions. Eventually put the phone down after nearly holding for an hour . I completd a form online and they will respond by the end of tomorrow - come on - that is not customer service !!