FEDEX Dispute process useless

Shipment was delivered late and a query was opened as their policy states that should they not deliver on time, they will look at a rate reduction. It was an absolute nightmare to get the shipment cleared and sent with multiple calls and hours wasted on the phone and emails. After the dispute was opened, they just forwarded it from department to department and no further action was taken.

It is rediculous to have a dispute process and then make it impossible to be queried or have staff that dont even have the decency to respond! Staff member that was emailed directly, multiple times for feedback to ***.