FedEx Destroyed My Parcel Without Notification and Refuses to Provide Proof

FedEx Destroyed My Parcel Without Notification and Refuses to Provide Proof

I am extremely disappointed with the handling of shipment *** by FedEx.

The shipment was accepted into the FedEx network, transported internationally, and only later classified as a prohibited item. After a lengthy delay, I discovered that the shipment had been destroyed on 06 July 2026. The most concerning part is that neither the receiver nor the customer was notified before the destruction took place.

When I requested answers from FedEx, I asked:

Why was the receiver not informed before the shipment was destroyed? Who authorized the destruction and on what date was the decision made? What communication was sent to the receiver regarding the destruction? What recourse is available when goods and shipping costs have been paid, but the parcel is destroyed without notification? Can a destruction certificate or formal proof of destruction be provided?

Despite multiple requests, FedEx has failed to answer these questions and has instead repeatedly referred me to their prohibited items policy. They have also stated that they are under no obligation to notify customers before destroying prohibited shipments.

My concern is not whether the item was classified as prohibited. My concern is the complete lack of communication, the absence of transparency around the destruction process, and the refusal to provide formal documentation confirming the destruction of the parcel.

As a paying customer, I believe basic communication and accountability should be expected. If a parcel is going to be destroyed, customers should be notified and provided with evidence that the destruction took place.

I would appreciate a response from FedEx management, as well as the requested Certificate of Destruction or other formal documentation confirming what happened to the shipment.