FedEx demands invoices to be paid timeously but when they make an error and overcharge, they never get back to you to process a refund after MANY emails.

Item: Fedex Express
Rating: 1
Author: RIAAN R

Good day.

Why do I not get a response? Why wait for me to get ANGRY!! Is the email text too small to read?? FedEx made the error and now you taking your time to resolve. Do you have a formal complaints section I can lodge my complaint to? If not, then I will look at external assistance where I can lodge a formal complaint. If Wayne Snyman cannot sort this out, then find somebody who is capable and can resolve this simple issue!!!!!

To resolve this issue should never take so long. What is your policy regarding reversal of payment???????? I demand to see a copy because this is way out of TURNAROUND TIME!!

08 dec PAYMENT TO: FEDEX EXPRESSMARSH payment to: fedex expressmarsh - 2 131.20 Wrongly charged and cannot get a refund or someone to communicate back on process for refund and or how long it will take. Today is already 21 December 2021! I want this resolved TODAY!

Helpful (0)

Replies (1)

Fedex Express's replyOfficial

21 Dec 2021, 13:22

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order. Kind Regards Leigh

Fedex Express's reply21 Dec 2021, 13:22

Official