FedEx delivery incompetence

I order an item online from Incredible Connection on Sunday 31 January 2021. My order was split for some reason and I received my first parcel on Tuesday from a different courier company. Today, Friday 5 February 2021 I received a call from your driver asking me where I stay. He is in the complete wrong neighborhood which doesn't even have the same street name as where I live. No, he didn't even bother to ask for directions just telling me I will not receive my parcel today. For f sake, all the guy had to do was go up the street he went down in and he would found the entrance to the comple I stay at. This is absolute ******* service because of your driver's incompetence.