JH
Jan H

1 reviews | Active since Mar 2017

10 Mar 2017, 09:24

Fedex Debtors Department

<p>Following numerous requests spanning months our account has not been reconciled and issues have not been resolved. </p> <p>We either received no or inadequate respnses when dealing with the debtor department and this is causing a major problem in our business. </p> <p>Once again today the urgent matter is not addressed and we have to do all the following up.</p> <p> </p> <p>Jan Hurn</p>

0
Replies (2)
Fedex Express
Fedex Express's reply10 Mar 2017, 10:45
Official

Dear Jan Thank you for the below, this will be escalated to management immediately for intervention and corrective action. Kind regards Leigh Taylor

JH
Jan H's update28 Mar 2017, 11:15
Reviewer Update

Hello Leigh

We discussed this and i was assured that the issue will be addrressed by the detors department. We also received an e-mail notying us that this will be addressed. However i just received a mail again showing that nothing was done.

This is really nt acceptable at all.