FEDEX DEBITED MY CREDIT CARD WITHOUT MY AUTHORISATION AND NO EXPLANATION GIVEN

I am beyond shocked at how Fedex couriers have conducted themselves. I returned a clothing item back to the UK to the seller as the item didn't fit me. I choose to use FEDEX to return the item. I opened an account with them to access the special rates.

This weekend I got an email notifying me of an invoice that required payment (INVOICE ***). Monday (23 Sep) I emailed FEDEX and spoke to Brenda Segeel to get some clarity on what this invoice was for. She escalated the matter to accounts as she could not provide me with an answer. As soon as I arrived home, I received an email from FEDEX notifying me that the invoice had been settled! I logged on to my banking app and noticed that my credit card had been debited the same amount as the invoice in question! NO explanation given at all. They just went and debited my credit card without authorisation and no explanation given!

I don't understand why they are billing me. It cannot be for taxes or duties, because I am RETURNING the item BACK TO THE ORIGINAL SELLER!!! I did provide Brenda with all the proof when I queried the invoice!

If this is how FEDEX conducts their business or treats their customers, then I strongly DISCOURAGE anyone to use FEDEX!