Fedex customer service non existant doesnt deliver at all

If only there was a minus star. Package sent to me from China after the original package arrived damaged. Not only did I have to pay import tax again, no Fedex charges 6x more on import tax. Same government,same parcel. 6 times the price. Anyhoo the parcel was supposed to arrive 21/05/2019. After not receiving feedback I tracked the parcel and saw theres an issue. Phoned Fedex, very quick to send import tax invoice. Made an immediate EFT so my package can get to me. This was Thursday 23/05/2019. I rate if I didnt phone the package would either still be in customs or sent back to my supplier. Delivery was out in friday 24/05. Sat at the office from 3pl to 6pm because it will be delivered before 6pm according to the website. After emails, phone calls, phoning the after hours line and leaving messages: nothing. Nada. Zilch. So phoning on saturday the lady said there was no-one at the office on friday. Total lie as this is a business with atleast 1 person there between 7am-6pm everyday. No calls to say they cant dind the place or theres nobody there. Zero comms. What happened today? Exactly the same as Friday. Do I have my parcel? NO. Do i need the parcel? Not anymore. Did I pay a small bus full of money for a service not delivered? U Betcha! Of ordering anything online or sending parcels overseas please do not consider this company. They are liers,cheats and *******. I dand my shipment money and taxes paid back, and u can send the parcel back to the supplier at your own cost Fedex. If theres 2 busniess days gone past without our business being open then you can bet your life your driver will tell you we are closed permanently. Im earning my salary wich im waisting on Fedex by a non existant company.