Fedex customer service is the absolute worst!!!

I have a package that was shipped from the US on the 7/07/2020 and my expected delivery date was the 15/07/2020 (Durban). A lady contacted me on the 8/07/2020 asking me for my details as they would need to send me a customs invoice when the package arrived in SA. I had asked the lady twice if she had taken down my details correctly as it seemed like she was not paying much attention to what I was saying. My package arrived in SA (Johannesburg) on the 15/07/2020. When I checked my tracking link on the 17/07/2020 it showed "Clearance delay, Schedule Delivery Pending:" I then called them on the 20/07/2020 a lady by the name of Palisa told me I should call back on Wednesday the 22/07/2020 if no one contacts me about customs by then. I have made several calls from yesterday holding on for 5 - 10 mins at a time and still no answer. I thought using a reputable company like fedex regardless of the expensive shipping fees I had to pay, I wont have to deal with many issues, boy was I wrong. Its understandable due to covid they maybe experiencing issues of their own, but at least let your customers know whats going on with their packages so they have peace of mind. During this tough time every cent counts and to you Fedex you may think its just a package but to us its money. The least you can do is give you customers peace of mind as we continue to support you during this tough time.