FEDEX CUSTOMER SERVICE IS APPAULING!

It is really a sad day when you have to give a one star rating to a company who doesn't deserve ANY rating AT ALL!!

Shipped a package with Fedex, which they damaged and now refuse to pay out our claim. See correspondence with their Customer Care (Thank goodness I do not have to be "cared" for by these people!!):

Good day Martha / Katleho & Wendiswa,

Your mistaken explanation is responded to in CAPS

Packaging: Use a watertight plastic container to hold the aftershave bottle WAS DONE. Wrap the bottle in bubble wrap WAS DONE and place it in a sturdy, corrugated box. WAS DONE Add absorbent materials like paper towels or cellulose wadding to soak up any potential leaks WAS DONE Padded Envelope: While padded envelopes provide some protection, they might not be sufficient for glass bottles. It's better to use a small, sturdy box with ample padding to prevent breakage FEDEX SHOULD NOT MAN HANDLE ANY PACKAGES!!! Labelling: Clearly label the package as "Fragile" and ensure it is securely sealed with packing tape FEDEX INFORMED ME THEY DO NOT MAKE USE OF FRAGILE STICKERS!!!! BUT WE USED OUR OWN!!! Regulations: Aftershave often contains alcohol, which is considered a flammable liquid. Check FedEx's regulations for shipping flammable liquids to ensure compliance THIS IS A NON-ALCOHOLIC SHAVING SPLASH AND NOT AN AFTERSHAVE CONTAINING ALCOHOL. IN OTHER WORDS – IT DOES NOT CONTAIN ALCOHOL!!! Secondly, to the above:

We have a Fedex quote for the amount of R802.12 for the original package that Fedex damaged. We received an invoice (***) for the amount of R1,541.09 for the same shipment. (R738.97 more than YOUR quoted amount!!!)

A replacement shipment was then sent to the client, Fedex then invoiced (***) for the amount of R361.60 and again invoice (***) for the amount of R475.83!!!

Now for one parcel sent by us to our client, which Fedex damaged, we are expected to pay R 2,378.52 AND at our own cost replace all the damaged goods!!!

We have offered to demonstrate the quality of our packaging, yet you decline the offer and won’t reimburse us for losses and then the company still has the audacity to phone asking for more business from us!!

As far as this matter is concerned, it is NOT resolved and payment of the account will only be done once this matter is resolved. NO FURTHER BUSINESS WILL BE DONE WITH FEDEX UNTIL SUCH STAGE. This matter will also be posted on Hello Peter for other clients and potential clients to see.