Fedex couriers and SA customs

Terrible service from Fedex and no regard for customer receiving a baby gift from a close friend from South Korea. Charging High fees for customs release of package. Ignoring my contested amount for their astronomical charge and refusing the release of my gift parcel until payment is made. I am expected to pay for this gift when I have just recently given birth to my baby. Now having this stress and inconvenience placed on me. The parcel contents is a baby dress, baby hat, baby bib, name tag stickers (free), x4 beauty moisture masks, and x2 lipsticks - parcel weight total 0.7kg. The value of receiving parcel was incorrectly calculated into SA Rand, my Korean friend not sure as second language English speaker how to get assistance to release parcel to get it to me in South Africa. Please other people need to speak up against this if you've had the same unfair treatment. It seems as if there is *****ulent matters at hand between certain parties in South Africa at arrivals. I had a similar experience when I sent a gift parcel from South Korea in 2021 to my family in South Africa. My family was expected to pay a fee for their gift except at that time it was not as much at R1340. 33 it was closer to R300 for release of the item to be given and delivered to my family in Durban, South Africa. This gift from my friend in South Korea isn't even worth that amount of money, why are we expected to pay double or even triple the worth of a package sent to us?