SM
SIVUYILE M
1 reviews | Active since Oct 2024
21 Oct 2024, 10:57
FEDEX COSTOMS AGENTS WONT RELEASE MY PARCEL
My package was held in customs from the 30 September 2024. The issue was finally resolved on 11 October and was required to pay a customs duty of R5127.13 which was paid on the same day. I enquired from the customs agents (l khoza & p stuurman) when the parcel would be released, and he said 24 to 48 hrs and we are way past the time frame he specified. I have not received any response from the customs agents via emails nor telephone calls since I paid the amount of R5127. I even tried to call the manager/supervisor ... no response either. Fedex is the worst!!!
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Replies (5)
Fedex Express's replyOfficial
21 Oct 2024, 11:48Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you to resolve this as soon as possible. I trust this is in order. RegardsResolution desk
Fedex Express's reply21 Oct 2024, 11:48
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you to resolve this as soon as possible. I trust this is in order. RegardsResolution desk
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SIVUYILE M's updateReviewer Update
21 Oct 2024, 14:28I hope so... it seems that this is now common practice with Fedex agents to ***** peoples property
SM
SIVUYILE M's update21 Oct 2024, 14:28
Reviewer Update
I hope so... it seems that this is now common practice with Fedex agents to ***** peoples property
Fedex Express's replyOfficial
21 Oct 2024, 16:21Thank you for your patience, please note that correspondence has been forwarded to your email address.
Fedex Express's reply21 Oct 2024, 16:21
Official
Thank you for your patience, please note that correspondence has been forwarded to your email address.
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SIVUYILE M's updateReviewer Update
22 Oct 2024, 11:09Customs has been in touch, they are awaiting proof of payment and accompanying documentation from Fedex in order for them to release the package.
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SIVUYILE M's update22 Oct 2024, 11:09
Reviewer Update
Customs has been in touch, they are awaiting proof of payment and accompanying documentation from Fedex in order for them to release the package.
Fedex Express's replyOfficial
25 Oct 2024, 10:10We are glad to know that your query was eventually resolved.We do apologize for the delays and the inconvenience that this has caused.Please allow the Resolution desk to be your first point of contact with FedEx going forward with the intentions to improve your customer experience.
Fedex Express's reply25 Oct 2024, 10:10
Official
We are glad to know that your query was eventually resolved.We do apologize for the delays and the inconvenience that this has caused.Please allow the Resolution desk to be your first point of contact with FedEx going forward with the intentions to improve your customer experience.