Fedex Consultant Did not know how to ship my parcel

I walked into Fedex at the Airport Industry Branch at 12pm on Saturday , and walked out 13:45 still with my package after ive already paid ... because the consultant did not know how to post my international package containing food items. I was on the phone calling customer service on how to help the fedex consultant to complete my FDA forms ,i also had to help her complete the actual posting form , because she didnt know how , but she still got my items and invoice wrong! after i reminded her 3 times about the FDA forms ,she still forgot , after numerous hopeless calls and almost two hours later i walked out with my package again , no refund! I need someone to call me urgently and ensure that my package gets posted CORRECTLY and URGENTLY with beyond priority - i will be happy to feedback my outcome here