Fedex charges double duty on 2 parcels in a shipme

Hi<br> <br> I am at my wits end and have sent in excess of 18 emails regarding my shipment - which was split into 2 shipments so package 1 of 2 and 2 of 2 - Fedex staff are clueless to this and insisted that I pay the duty / vat / ad valorem TWICE - then they absolutely refuse to engage in resolution with an aim to refunding me the double billing due to this<br> <br> I am out of pocket well over 16k ZAR in total where I should only be out of pocket 8k as Fedex in all its wisdom as a freight company fail to understand that a shipment could be split across 2 packages (1 of 2 and 2 of 2) but one invoice applies to both packages - Fedex then charges me double as if each package is unique which was not the case<br> <br> I am really annoyed at the lack of response from Fedex and have giving ample time for the call centre staff to rectify but they havent so i am putting this in the open<br> <br> So dear Fedex please contact me and arrange a refund and also please give your staff some training in customer services and CUSTOMS is easier to deal with than a private commercial company, based on other feedback on this site and talking to other people I am not the only one with the same feeling towards FEDEX