jM
janine M
1 reviews | Active since May 2010
09 Jul 2025, 15:50
FEDEX CHARGES AND DONT DELIVER FOR WHAT THEY BILL YOU
I sent a parcel to the USA last week and I paid to have it delivery TUESDAY 8 July 2025. I have tracked this parcel and it has been lying for 3 days in NEWHILL NC . It is Wednesday 9 July in SA as well as USA - As I have e the ability to understand there is a 6 hour delay - it was to be delivered yesterday before 20h00 but estimated between 10h20 and 14h20 on 8 Jul. If you try and log a complaint on FEDEX website or through your app and I have a user name it gives a virtual assistant who can not help and you cant find an email address to find the head of complaints or customer service. I could have paid a cheaper rate to get it there later than yesterday - and no communication to apologies about delays - Never mind that it was for a birthday gift - Quick to charge alot of money but zero deliverance on paying for what you don't get
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Replies (6)0
Replies (6)
Fedex Express's replyOfficial
09 Jul 2025, 15:51Thank you for sharing your experience with FedEx. We truly value your feedback.
Please allow us some time to investigate the matter thoroughly.
A member of our resolution team will reach out to assist in resolving this issue.
We appreciate your patience and understanding.
Best regards,
Resolution Desk
Fedex Express's reply09 Jul 2025, 15:51
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.
Please allow us some time to investigate the matter thoroughly.
A member of our resolution team will reach out to assist in resolving this issue.
We appreciate your patience and understanding.
Best regards,
Resolution Desk
jM
janine M's updateReviewer Update
09 Jul 2025, 16:16Thank you for coming back - amazing how you come back when its on hello peter - but prior i was sent from pilar to post or virtual to vietual. I have escalated this to the USA to CEO MR R Subramaniam , Meredith Miller and FEDEX SOCIAL MEDIA and a few others in the USA and If i get no response i told them i will put it to the BBB in the USA as well. The depot it's lying at I hear is KNOWN in the USA for these delays . Seems no one does anything about it - but i will i will make every platform aware - I work hard for my Money FEDEx is quick and happy to take your money but service delivery does NOT exist
jM
janine M's update09 Jul 2025, 16:16
Reviewer Update
Thank you for coming back - amazing how you come back when its on hello peter - but prior i was sent from pilar to post or virtual to vietual. I have escalated this to the USA to CEO MR R Subramaniam , Meredith Miller and FEDEX SOCIAL MEDIA and a few others in the USA and If i get no response i told them i will put it to the BBB in the USA as well. The depot it's lying at I hear is KNOWN in the USA for these delays . Seems no one does anything about it - but i will i will make every platform aware - I work hard for my Money FEDEx is quick and happy to take your money but service delivery does NOT exist
jM
janine M's updateReviewer Update
10 Jul 2025, 11:43 FedEx SA Caught Providing False Information – Now Changing Their Story
Following my original complaint regarding my delayed shipment, FedEx South Africa responded privately via email — unsurprisingly, they didn’t want this misinformation in the public eye.
In their response, the representative, Martha Molobela, claimed that the delay was due to flooding in North Carolina caused by Tropical Storm Chantal.
Let’s be clear:
✔️ There are no floods in North Carolina.
✔️ There is no Tropical Storm Chantal affecting that region.
✔️ North Carolina is currently experiencing a heatwave, not severe weather.
✔️ The flooding that may be referenced is in Texas — over 2,000km away from North Carolina.
✔️ There are no floods in North Carolina.
✔️ There is no Tropical Storm Chantal affecting that region.
✔️ North Carolina is currently experiencing a heatwave, not severe weather.
✔️ The flooding that may be referenced is in Texas — over 2,000km away from North Carolina.
I rep**** with these facts and reminded them that South Africans are not ******** of global geography or current events. I also made it clear that the excuse given was not just inaccurate but deeply misleading — and felt like an attempt to gaslight the customer.
After being called out, FedEx SA suddenly changed their stance, now claiming that the weather issue was “reflected in the system” and promising to escalate it with their U.S. counterparts. The excuse shifted from “storm in North Carolina” to vague "severe weather conditions" — a complete pivot.
This shows a serious lack of accountability and consistency, and is not in line with FedEx’s global standards.
I’ve now escalated this issue directly to FedEx USA leadership, including the Chief Revenue Officer, and will continue to pursue it until I receive a proper explanation and resolution.
If FedEx SA had responded with honesty and factual clarity from the start, none of this would be necessary. South African customers deserve truthful, competent, and transparent service — not lazy excuses and deflections
jM
janine M's update10 Jul 2025, 11:43
Reviewer Update
FedEx SA Caught Providing False Information – Now Changing Their Story
Following my original complaint regarding my delayed shipment, FedEx South Africa responded privately via email — unsurprisingly, they didn’t want this misinformation in the public eye.
In their response, the representative, Martha Molobela, claimed that the delay was due to flooding in North Carolina caused by Tropical Storm Chantal.
Let’s be clear:
✔️ There are no floods in North Carolina.
✔️ There is no Tropical Storm Chantal affecting that region.
✔️ North Carolina is currently experiencing a heatwave, not severe weather.
✔️ The flooding that may be referenced is in Texas — over 2,000km away from North Carolina.
✔️ There are no floods in North Carolina.
✔️ There is no Tropical Storm Chantal affecting that region.
✔️ North Carolina is currently experiencing a heatwave, not severe weather.
✔️ The flooding that may be referenced is in Texas — over 2,000km away from North Carolina.
I rep**** with these facts and reminded them that South Africans are not ******** of global geography or current events. I also made it clear that the excuse given was not just inaccurate but deeply misleading — and felt like an attempt to gaslight the customer.
After being called out, FedEx SA suddenly changed their stance, now claiming that the weather issue was “reflected in the system” and promising to escalate it with their U.S. counterparts. The excuse shifted from “storm in North Carolina” to vague "severe weather conditions" — a complete pivot.
This shows a serious lack of accountability and consistency, and is not in line with FedEx’s global standards.
I’ve now escalated this issue directly to FedEx USA leadership, including the Chief Revenue Officer, and will continue to pursue it until I receive a proper explanation and resolution.
If FedEx SA had responded with honesty and factual clarity from the start, none of this would be necessary. South African customers deserve truthful, competent, and transparent service — not lazy excuses and deflections
Fedex Express's replyOfficial
10 Jul 2025, 15:16Dear Janine,
Thank you for your email.
Our team is working on this, and we will advise of the action
Thank you for your email.
Our team is working on this, and we will advise of the action
Fedex Express's reply10 Jul 2025, 15:16
Official
Dear Janine,
Thank you for your email.
Our team is working on this, and we will advise of the action
Thank you for your email.
Our team is working on this, and we will advise of the action
Fedex Express's replyOfficial
11 Jul 2025, 10:30Dear Janine,
I hope you well.
Our Team managed to deliver this shipment yesterday.
I hope you well.
Our Team managed to deliver this shipment yesterday.
Fedex Express's reply11 Jul 2025, 10:30
Official
Dear Janine,
I hope you well.
Our Team managed to deliver this shipment yesterday.
I hope you well.
Our Team managed to deliver this shipment yesterday.
Fedex Express's replyOfficial
11 Jul 2025, 10:31Dear Janine,
Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.
As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.
We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regards
Resolution desk
Fedex Express's reply11 Jul 2025, 10:31
Official
Dear Janine,
Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.
As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.
We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regards
Resolution desk