FedEx *******

Fedex delivered a parcel to me late last week. Before the courier handed over the parcel I was told to pay custom duties of R620. I later found out that my daughter had already paid this to FedEx. When I called the call centre I was greeted by a frustrating automated agent that gave me no option to speak to a human. Fantastic customer service keep it up Fedex!!!!!!!!!!!!!!!!!!!!! FedEx admit it was their mistake & now I must wait two weeks to be credited back. *******!!!!!!!!!! Oh and then this morning I am instructed by an agent that I must provide proof of banking before they credit me. Really you ***** my money & now I have to meet your requirements to get my money back. NEVER USE Fedex - Shocking